Terms of service
SHIPPING
- For all pre order sales the dates of postage are on the website
- For all New Drops or collections if in pre order it will be stated and the date of post will be on the website or “drop page”
- Any orders that contain a pre order will be held until the full order is available to post.
- If you wish to have orders for in stock please order separately.
When Fully stocked and shipping as usual applies:
However due to covid & postal service this can affect the following
⁃ Magnificent Molds is an online shop ONLY. We will do our best to ship your orders as soon as possible. Due to covid and postal service delays shipping can be up to 5 days of being processed
Weekend orders: will now all be shipped on the following business day, or as above due to delays
⁃ Freight is calculated in check out and applied in your final invoice before payment.
⁃ We cannot add or reduce products in your order once the final invoice has been issued. Please place a new order if you want additional items which will incur additional freight charge.
⁃ Tracking numbers will be emailed to you along with your invoice once your orders has been dispatched.
⁃ Please note: Once we have dispatched your packages, it is out of our control if you experience delays and we cannot be held responsible for it. (Especially allow extra time for special holidays Christmas, Public Holidays, Mothers Day, Valentines Day, Covid)
- We ship with Sendle and Au Post this only allows $100 insurance, if you wish to have insurance cover added to your order please email us so we can give you an invoice for the rates of coverage.
-We are not responsible to cover lost items, items marked as delivered, missing items with Sendle or Au Post. As a start up company this also incurs huge losses for both us and the customer, taking insurance precautions help us both.
- Please contact Sendle/AUPost to further push your missing items to be fully refunded.
- We can only refund you what they cover up to if they pay the $100 coverage.
WHERE DO WE SHIP TO ?
We ship to Australia and the World
All parcels delivered both domestically and interstate are delivered via the Australia post / Sendle network and have parcel tracking included, using your email in check out allows us to have this synced to your parcel.
International Orders
Are shipped via Sendle or Au Post and use the services and carriers provided with Sendle,
Our parcels do not require a signature upon delivery. Standard time around Australia that we have experienced using Sendle has been efficient and under 10 days delivery times - however COVID/ Lockdowns/Strikes can all affect this, we will always do our best to update you. Allow up to a time of 3 weeks -allowing for postal times to vary, as is now the standard for please contact us immediately for assistance via our email sales@magnificentmolds.com
DELIVERY TIMES
As a rule, we ensure allowances are made for unforeseen circumstances relating to shipping beyond our control, so have therefore factored in an additional 1-2 days on top of the standard timeframe stipulated by Australia Post &/or SENDLE
We rarely use AU Post.
if you request AU Post through email/DM we will post however this is out of our hands once shipped and all parcel enquiries are to be dealt with through AU Post.
This is the same for parcel lockers - we do not support this through Sendle. And will have to use AU Post.
This also applies with Express - we do not currently support express shipping due to overall significant delays
As your business is important to us, it is our priority to alleviate any risk or possible inconvenience caused to you as a result of shipping problems, so have ensured that tracked shipping is applied to all of our parcel orders.
If you have not received your order within 3 weeks, please do not hesitate to contact us as soon as possible via any of the following channels:
Email to us at sales@magnificentmolds.com
HOW TO TRACK YOUR ORDER, LOST OR DELAYED PACKAGES
Our primary postal provider is Sendle & at times Australia Post
Upon purchasing our products, you should receive an email from us acknowledging that your order has been received.
Once we have processed your order, and it has been dispatched, you will receive an additional email with the tracking number assigned to your delivery shipment. It is our policy to ensure we ship within 48 hours of every order received.
If for unexplained reasons you do not receive any order acknowledgement emails from us, please reach out to us immediately so we can resolve this for you in a timely manner.
Please also allow 48 hours for your parcel to register the tracking number against your order, before attempting to track your parcel.
We offer flat rate shipping options done by weight both domestically and interstate, regardless of how many products are ordered in the one transaction.
All orders are packed to ensure no breakage. To claim for loss from the postage providers please video and photograph upon receiving ad contact the postal provider to begin process, as this is third party provider and not our fault.
This is for lost, delayed and missing packages. We no longer provide the replacement or costs for packages missing, Sendle and Aus Post only cover up to $100 and this is all we will also refund IF approved by either third party. Once refunded to us we will credit or refund you.
INTERNATIONAL SHIPPING
YES ! We Ship Internationally
Once you finishing choosing your items, please change to your country at checkout for postage to be automatically calculated
please be aware, shipping international orders with AU Post at the moment can take time due to the lack of planes flying daily as they were.
There may be a delay with your item up to 4 weeks to 3 months.
once we post an item for international we can not recall or return this item back to us.
International items in Transit are non refundable until you receive, inspect and find issue with our items.
Then usual returns process applies, refunds are issued upon us receiving the returned items in the same condition.
We can not take any responsibility for lost items in transit for international.
We can not refund -lost or missing items in international transit
We do not pay customs fees for international orders
If your item is lost, you must contact the postal provider - AUS Post and begin a claim
RETURNS & CANCELLATION:
Please contact us via THIS FORM and then email within 24 hours ONLY of receiving your products with photographs of damage.
Photograph of faults must be sent along the email within 24 hours of delivery to sales@magnificentmolds.com and returns in original packaging which means unused, uncut and its in original condition as we require the product back.
We provide a free 7 DAY WARRANTY for this item and at our discretion we may offer refund or credit note, but all the return shipping costs are the responsibility of the buyer.
Please Note:
1. We do not cover any items for damage after use or as the result of water damage, except by discretion
2. A refund or credit note may/will be given if items are returned in their original condition within 7 days to our place.
3. At our discretion to post a refund or credit note, we charge an admin fee of $10 for change of mind/returns/cancellation/note reading all the information & images in each product etc
4. All refunds or credit note- that are processed will be done once we have received the products back.
5. Postage of New item and/or Return shipping is the responsibility of the buyer.
6. We do not offer refunds or credit note for cancellation of orders once the invoice is final and has been paid, except by discretion or/faulty goods.
7. We do not accept return of goods for change of minds or accidental purchases.
8. No compensation will be provided for damages or faults incurred post delivery but if you have any problem please let us know as soon as possible- this is at fault of postal service and will need to be taken up with the provider.
9. All information of products and final outcomes are provided in the images with the mold. This is the end results please view all before purchasing.
10. Please allow the data to have a slight deviation from manual measurement. This can happen from manufacturing.
11. All orders are packed to ensure no breakage. To claim for loss from the postage providers please video and photograph upon receiving ad contact the postal provider to begin process, as this is third party provider and not our fault.
12. This (11) as is for lost, delayed and missing packages. We no longer provide the replacement or costs for packages missing, Sendle and Aus Post only cover up to $100 and this is all we will also refund.
13. Please video your unboxing, this is to ensure your process of compensation with the postage providers can be dealt with fast and efficiently.
14. Any items returned to us will be inspected for damage, use etc and be photographed and shared if found. This process is 7-14 business days, an email of findings will be sent once refund has been approved.
15. All shipping costs will be incurred by the buyer. Including any admin fees and expenses